Legal & Care

Who you are buying from

NOTE CO., LTD, tax code 0314478943, the company behind R Parfums. Registration details and addresses are under Company & contact.

Company & contact

What we sell

Six scents, each in a choice of two 50 ml bottles: Patina on Brass or Ceramic. The Patina bottle carries three hand-finished brass pieces. The Ceramic bottle has a glazed cap fired at 1000°C, a tassel and a ceramic charm engraved with R. The kiln decides the glaze and the maker’s hand the tassel, so each Ceramic bottle comes to you as it was finished. Each scent also comes in 12 ml and as a 2 ml sample. The Discovery Set holds five 2 ml vials: every scent except Shadow Éclat.

How a Ceramic cap is made

Handmade pieces and natural variation

On a Patina bottle, one brass piece is left untouched, one is fully patinated and one is still turning. No two bottles are alike, and the brass keeps changing colour after the bottle leaves us. A Ceramic glaze shifts with the light and from one firing to the next, so your bottle will not match a photograph exactly.

How a plate is made

Prices and VAT

Prices include VAT and are shown in US dollars or Vietnamese dong. Pay in US dollars by Credit Card, or in dong by Bank Transfer by VietQR.

Payment

Bank Transfer by VietQR (VND) or Credit Card (USD).

Payment

Delivery

We deliver within Vietnam only. You can also collect your order from any of our three houses.

Delivery

Returns, exchanges and faulty goods

Set out under Returns & exchanges.

Returns, exchanges & refunds

Who is responsible for your data

NOTE CO., LTD, the company behind R Parfums, tax code 0314478943.

Why we process it

• Taking, preparing and delivering your order
• Payment and reconciliation (VietQR bank transfer, credit card)
• Customer care, returns and complaints
• Letters you have subscribed to
• Running and securing the site
• Analytics and advertising, only with your consent

What personal data we process

• Name, phone number, email and delivery address
• Order and payment records
• Messages you send us
• Device and browsing data from cookies you allow

Who we share it with

• Payment: PayPal, and banks for VietQR transfers
• Authorities, where the law requires it

Your rights

Law No. 91/2025/QH15 gives you, among others, these rights over your personal data:

• To know how your data is processed
• To give or refuse consent
• To withdraw consent
• To access, view and correct your data
• To have your data deleted
• To restrict processing
• To be provided with your data
• To object to processing
• To complain, denounce or bring a lawsuit
• To claim damages

Collecting from a house

Choose a house at checkout and collect your order there.

Open every day: 34 Nguyễn Duy Hiệu 8:00–18:00 · 42 Nguyễn Huệ 9:00–22:00 · 26 Lý Tự Trọng 9:00–22:00.

At a glance

• Change of mind: an unsprayed bottle, reported within 14 days of receiving it. Bringing it to one of our three houses costs nothing. Opening the box to look at the bottle does not affect this.
• Broken, leaking, wrong, missing or faulty: we cover every cost and send a new bottle or refund you in full.
• Refunds go back the way you paid, within 5 working days of our telling you the outcome.
• Questions: info@r-parfums.com · +84 89 649 0038.

Scope

• This policy covers every R Parfums bottle: bought on r-parfums.com (delivered within Vietnam or collected at one of our three houses), or bought in person at one of our three houses.
• Nothing here takes away or reduces your rights under Vietnamese law. Where this policy and the law differ, the law applies.
• This page exists in Vietnamese and in translation. If the versions differ, the one more favourable to you applies.
• “Working days” on this page: Monday to Friday, excluding public holidays.

How long you have

You change your mind (bottle not sprayed)

tell us within 14 days of the day you receive your bottle; once we confirm, send or bring the bottle within 7 days

A bottle arrives broken, leaking, wrong or missing

as soon as you can, ideally within 48 hours of receiving it, so we can take it up with the courier quickly. If you tell us later, we still deal with it as faulty, under this page and under Vietnamese law

A fault that shows in normal use (the spray will not mist, the bottle leaks at the neck, the glaze flakes, a brass piece or charm comes loose)

Tell us as soon as you notice the fault, with photographs. R Parfums does not offer a separate warranty; a bottle with a manufacturing fault is dealt with under “Warranty and faults that show in use” and under Vietnamese law

“The day you receive your bottle” means the day your order is delivered to your address, the day you collect your order at one of our houses, or the day you buy the bottle at the counter.

If you change your mind

We take back 50 ml bottles (Patina or Ceramic) and 12 ml bottles when:

• the bottle has not been sprayed;
• the bottle is as you received it: all three brass pieces on a Patina bottle; the ceramic cap, tassel and ceramic charm engraved with R on a Ceramic bottle; and the box;
• the bottle is undamaged.

Opening the box to look at the bottle does not affect your right to change your mind, including when you open it with us at the counter; spraying the bottle ends it.

Your order number (in your order confirmation email or your account), or the counter’s invoice or receipt for a bottle bought at a house, helps us move faster. Without it, any one of these is enough: the email address or phone number you ordered or bought with, or the date and the house where you bought it.

We do not charge a handling or restocking fee.

Sprayed bottles

• Once a bottle has been sprayed, we cannot take it back for a change of mind, for hygiene reasons. We check each bottle before accepting it; if we find it has been sprayed, we send you a photograph.
• This does not apply to a bottle that is faulty, damaged, wrong, or not as described. Those always come back to us, opened, sprayed or not, within the times under “How long you have”.
• If it does not suit your skin: when you change your mind because a scent does not suit your skin, a sprayed bottle cannot be taken back either, so please try a 2 ml sample first. If a bottle’s ingredients are not as its label states, it is treated as faulty.
• To choose with confidence, smell the scents first at any of our three houses (open every day, with all six scents), or try them in a 2 ml sample or the Discovery Set.

Exchanging for another scent, bottle or size

• Not sprayed, within the change-of-mind window: you can exchange for another scent, the other bottle (Patina or Ceramic) or another size, if the bottle you want is in stock; if it is not, you can return yours under “If you change your mind” and be refunded. If the new bottle costs more, you pay the difference; if it costs less, we refund the difference.
• Every Patina and Ceramic bottle has a look of its own; no two are alike. We do not pick bottles by their look, so we do not swap a bottle for another of the same scent in the same line (Patina or Ceramic). If its look is not for you, an unsprayed bottle can still be returned under “If you change your mind”.

Discovery Set and 2 ml samples

A 2 ml sample with its vial opened, and a Discovery Set with any vial opened, cannot be returned or exchanged, for hygiene reasons; opening the outer box to look does not count as opening. A 2 ml sample with its vial unopened, and a Discovery Set with no vial opened, can be returned within the same change-of-mind window. If a sample or set arrives broken, leaking or wrong, we send a new one at no cost; if it is out of stock, we refund you in full.

If the bottle was a gift

The person who received it can exchange an unsprayed bottle for another scent, bottle or size within the change-of-mind window, counted from the day the order was received or the bottle was bought at the counter, not the day it was given, with the name or phone number of the person who bought it. Refunds always go to the person who paid.

Cancelling before delivery

For an order placed on r-parfums.com, you can cancel at no cost until your order leaves our house (delivered orders) or until you collect it (collected orders). Write to info@r-parfums.com or call +84 89 649 0038 with your order number. We refund you the way you paid within 5 working days of your cancellation.

If something arrives broken, leaking, wrong or missing

From the moment a bottle leaves our house until it reaches your hands, it is our responsibility, including any damage on the way.

If a bottle arrives broken, leaking, cracked, in the wrong scent, the wrong bottle or the wrong size, if something is missing, or if it is not as the page described:

1. Photograph the shipping label, the parcel, the bottle and the box; film it if you can.
2. Send the photographs to info@r-parfums.com with your order number if you have one (for a bottle bought at the counter: the counter’s invoice or receipt).
3. Do not use a broken or cracked bottle; take care with the glass.
4. Keep the parcel and the box until you have your new bottle or your refund.

Photographs and video are a request that helps us deal with the courier, not a condition of your claim. If the parcel is dented, wet or smells of perfume, you may refuse it and let us know.

Then:

• you choose: a replacement, or a full refund (including delivery, if you paid for it). If that scent or bottle is out of stock, we refund you in full;
• the replacement goes out as soon as the photographs show the fault, without waiting for the old bottle to come back;
• we cover all postage both ways: we arrange a collection, or refund your postage against a receipt, depending on where you are;
• the bottle does not need to be boxed or unsprayed.

A replacement is the scent, bottle and size you ordered. Each bottle has its own look, so the replacement will have a look of its own.

Warranty and faults that show in use

R Parfums does not offer a separate warranty. A manufacturing fault is one the bottle already had when it reached you, including one that only shows once you use it, for example a spray that will not mist, a leak at the neck, flaking glaze, or a brass piece or charm that comes loose. A bottle with such a fault is dealt with under “If something arrives broken, leaking, wrong or missing” on this page and under Vietnamese law (the Civil Code): we send a new bottle or refund you, and cover every cost. Damage from a fall or knock, from misuse, or from ordinary wear over time is not a manufacturing fault. Please tell us as soon as you notice a fault, with photographs of the bottle; if it is not clear whether it is a fault or damage, we will look at the photographs together.

About Patina and Ceramic bottles

The following are part of the bottle, not faults.

• Patina: the bottle carries three brass pieces: one left untouched, one fully patinated and one still turning. No two bottles are alike. The brass keeps changing colour, very slowly, after the bottle reaches you: the coat slows the change; it does not stop it.
• Ceramic: the kiln decides the glaze and the maker’s hand the tassel, so each bottle has its own look. The glaze looks different in different light and from one firing to the next, so your bottle will not match a photograph exactly.

These are not grounds for a return as a faulty item. If the look of your bottle is not for you, an unsprayed bottle can still be returned under “If you change your mind”. A difference beyond what the description and sample photographs show is treated as not as described.

If something about your bottle looks like a fault, send us a photograph and we will look at it with you. If you do not agree with our answer, you can make a complaint to info@r-parfums.com or +84 89 649 0038; we confirm we have it within 2 working days.

How to ask for a return

1. Write to info@r-parfums.com, call +84 89 649 0038, or come to one of our houses. Include your order number (if you have it; for a bottle bought at the counter, the counter’s invoice or receipt), the bottle you want to return or exchange, and why. If it is faulty or damaged, add photographs of the bottle, and a video of the opening if you have one.
2. We confirm we have your request within 2 working days and tell you what happens next.
3. Send the bottle back: bring it to any of our three houses, or post it to our house at 34 Nguyễn Duy Hiệu (full address under “Collecting and returning at our houses”); the recipient, phone number and packing guidance are in our reply to your request. Use a tracked service and keep the receipt. For a change of mind, the bottle is your responsibility until it reaches us.
4. We check the bottle within 2 working days of receiving it, and tell you the outcome. If it does not qualify, we send you photographs and the reason; you collect it at a house, or we post it back to you at our cost. We never keep a bottle without refunding you.
5. We refund you or send the new bottle within 5 working days of telling you the outcome.

Returns are handled by the R Parfums client care team, at info@r-parfums.com and +84 89 649 0038. If you are not satisfied with how we handled your return, you can make a complaint at the same email address and phone number; we confirm we have it within 2 working days.

Refunds

We refund the way you paid, to the person who paid:

• VietQR (bank transfer): we transfer the money back to the account you paid from, from the company account of the seller (NOTE CO., LTD). If needed, we will call or email to check the account number. We will never ask for your banking password, a one-time code, or the 6-digit sign-in code we email you.
• Credit Card (USD, for customers abroad and international visitors): refunded to the card you paid with, in US dollars. Whole order: the same USD amount you paid. Refunds are made in the currency and amount you paid for the returned items. Card processing fees are on us, and we deduct nothing for exchange-rate movements. If your card issuer converts US dollars into another currency, any difference is theirs and outside our control. Customers living in Vietnam pay on the website by VietQR; if you have already paid by card, your refund still goes back to that card.
• Bottles bought at the counter: we refund the way you paid at the counter. Cash: you collect it at the house, or we transfer it to an account you give us. Bank transfer: back to the account you paid from. Card: back to the same card; when it shows on your card depends on your card issuer’s processing time.

How much:

• Faulty, damaged, wrong or missing: the full price of the item plus delivery, if you paid for it.
• Change of mind: the price of the bottle you return. Original delivery is not refunded, and free delivery already given is not charged back.

Timing: we send your refund within 5 working days of telling you the outcome (after checking the bottle, or the photographs when it does not need to come back). For faulty, damaged, wrong or missing items where the photographs already show the fault, the 5 working days run from when we confirm the fault to you from the photographs, without waiting for the bottle. A bank transfer usually arrives the same day; a card refund appears according to your card issuer’s processing time.

Return postage

• Our mistake (broken, leaking, wrong, missing, not as described, a fault that shows in use): we pay all of it.
• Change of mind: you pay postage back to us; bringing it to one of our houses costs nothing.

Collecting and returning at our houses

• When you collect an order or buy a bottle at the counter, please open it and look the bottle over with us; opening the box does not affect your right to change your mind. If anything is not right, tell us there, or write to us with your order number or the counter’s invoice or receipt (if you have one) within the times under “How long you have”.
• Returns (delivered orders, collected orders or bottles bought at the counter alike) can be brought to any of our houses:
  • R Space, 34 Nguyễn Duy Hiệu, Thảo Điền, An Khánh Ward · 8:00 – 18:00
  • 42 Nguyễn Huệ, The Café Apartment building, 2nd floor, Sài Gòn Ward, inside NOTE – The Scent Lab · 9:00 – 22:00
  • 26 Lý Tự Trọng, 3rd floor, Sài Gòn Ward, inside Saigon Scent Lab · 9:00 – 22:00
  • All three are in Ho Chi Minh City and open every day.
• Visiting from abroad? We currently deliver within Vietnam only, so returns are made at one of our houses or posted from an address in Vietnam. If you have already left Vietnam when you find a fault, send us photographs and we refund you without the bottle coming back. A card payment is refunded to the card you paid with, wherever you are.

VAT invoices on returns

• E-invoices are issued by NOTE CO., LTD.
• If the bottle you return or exchange has already been invoiced, we issue an adjusting invoice as Vietnamese invoicing rules require.

Your rights under Vietnamese law

If any information the law requires us to give you when selling at a distance (Law on Consumer Rights Protection 2023, Article 37(1), for example the seller’s name and address, a bottle’s quality, origin and shelf life, prices, charges, taxes, warranty, returns and complaints) is inaccurate or incomplete, you may:

• (a) agree with us how to deal with your order;
• (b) within 30 days of the contract being concluded, end the contract by telling us, at no cost, except for any part you have used;
• (c) ask the competent authority to declare the contract void or cancelled.

In case (b), we refund the amount for the unused part within 30 days of your notice, the way you paid, unless you agree otherwise. If we refund late, we pay you interest; if ending the contract causes you loss, we compensate you (Article 38(3) and (4)).

Contact

• Email: info@r-parfums.com
• Phone: +84 89 649 0038
• In person: the three houses listed under “Collecting and returning at our houses”
• Reply time: within 2 working days
• Seller: NOTE CO., LTD (CÔNG TY TNHH NOTE) · Tax code 0314478943 · Registered office: 34 Nguyễn Duy Hiệu, An Khánh Ward, Ho Chi Minh City

Currency and prices

Prices include VAT and are shown in US dollars or Vietnamese dong. Pay in US dollars by Credit Card, or in dong by Bank Transfer by VietQR.

When your payment is confirmed

Our system matches a VietQR transfer to your order automatically.

If a transfer does not arrive in time

A VietQR order is held for 60 minutes while the transfer arrives.

Refunds to a VietQR payment

VietQR (bank transfer): we transfer the money back to the account you paid from, from the company account of the seller (NOTE CO., LTD). If needed, we will call or email to check the account number. We will never ask for your banking password, a one-time code, or the 6-digit sign-in code we email you.

Refunds to a card payment

Credit Card (USD, for customers abroad and international visitors): refunded to the card you paid with, in US dollars. Whole order: the same USD amount you paid. Refunds are made in the currency and amount you paid for the returned items. Card processing fees are on us, and we deduct nothing for exchange-rate movements. If your card issuer converts US dollars into another currency, any difference is theirs and outside our control. Customers living in Vietnam pay on the website by VietQR; if you have already paid by card, your refund still goes back to that card.

VAT invoices

Invoices are issued by NOTE CO., LTD.

How to reach us

Open every day: 34 Nguyễn Duy Hiệu 8:00–18:00 · 42 Nguyễn Huệ 9:00–22:00 · 26 Lý Tự Trọng 9:00–22:00.

• Email: info@r-parfums.com
• Phone: +84 89 649 0038
• In person: R Space, 34 Nguyễn Duy Hiệu, Thảo Điền — An Khánh Ward
• In person: 42 Nguyễn Huệ, The Café Apartment building, Level 2, Sài Gòn Ward — inside NOTE – The Scent Lab
• In person: 26 Lý Tự Trọng, Level 3, Sài Gòn Ward — inside Saigon Scent Lab

What to include

• Your order number if you have it (for a bottle bought at the counter: the counter invoice or receipt); if not, the date and the house where you bought
• What is wrong, in a few words
• Photographs, if you have them

How long we take to reply

We confirm we have your complaint within 2 working days.

Complaints about personal data

Covered under Privacy & personal data.

Privacy & personal data